Terms & Conditions

 

Ordering Terms and Conditions:

By placing an order with us the customer acknowledges agreement to the terms and conditions below and has read the warnings on all products sold by Mountain Rescue Gear. The customer  agrees to follow Manufacturers directions. For Liability reasons  Mountain Rescue Gear can only accept orders from adults.

Payments:

Payments shall be in the legal tender of the United States. Shipment may be held up to three weeks for a check to clear the bank. There will be a $35.00 fee  for returned checks. Billing discrepancies must be reported within seven days of receiving  order.

Shipping  & Handling:

We ship next business day whenever possible, as per your directions, US Postal Service, with shipping and handling charges shown on the site at the time of purchase. We ship United States Post Office Priority Mail. Visible Damage must be reported to the carrier when the package is received, and report any problems Immediately to Mountain Rescue Gear.

State and Local Taxes:

Based on customers shipping address, orders may be subject to State and local taxes, in accordance with state law.

Returns and Exchanges:

Contact us for a Return Authorization Number before returning merchandise. We are not responsible for Items shipped back without authorization numbers. You may return the product if its defective, for exchange. If the product is not defective it can be returned if it’s unused, in saleable condition and with all tags attached. Please include your receipt, “RA” Number, letter of reason for return and specify if you would like an exchange or a refund. Buyer will be responsible for all shipping and handling and the costs that occur, plus a 15% Restocking Fee. These costs will be deducted from  your refund or charged to your credit card.

Shipping to Other Countries:

At this time we are only shipping to USA and Canada.

Shipping to Canada:

Canadian Customs wont let us ship Knives across the border. and everything that is shipped across is going to be taxed by Canada. It looks like up to fifteen percent.

Shipping Address:

Mountain Rescue Gear
10800 Kernville Rd.
Kernville, CA 93238

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